Refund policy

Returns & Refunds

We want you to be happy with your Hex & Hollow purchase. If you would like to request a return, please contact us within 14 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible and include photographs of the item and packaging. Once reviewed, we will work with you to provide an appropriate replacement or refund.

Change-of-Mind Returns
For approved returns that are not due to damage, defect, or an incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

Cancellations
Please contact us as soon as possible if you need to cancel an order. Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled once processing has begun.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exceptions
Certain items may not be eligible for return where indicated on the product page or where a return would be inappropriate for health, hygiene, safety, or other applicable reasons. This policy does not limit any rights you may have under applicable consumer protection laws.

Questions or Return Requests
To start a return or ask a question about your order, please contact Hex & Hollow using the contact information provided on our website.